How can I get the 10% online discount?

Only when you book and pay via our payment platform, you will automatically receive a 10% discount.

We are with a small group. Can we also book a tour?

Of course. We start with a tour from one person. You pay the starting amount of 15p. Are you alone, with six or eleven: you always pay 15p.

I have no idea at the moment how big my group will be. Can I pass on the exact number later?

You can. Then we ask to book before 15p, the extra participants can be passed on up to a day before when you pay by credit card. Without a card, we ask that you pass on the correct number a week in advance. This is the only way to be sure of your reservation.

My group is larger than 25p. Will our group be split?

Yes, as soon as there are more than 30 participants, we will provide a second guide. This is for the comfort of the participants and the voice of the guide. We have a super fun and enthusiastic team of fascinating ambassadors in every city!

I would like a mix of different tours. Is that possible?

Absolute. We are happy to make a fully customized tour.

I want to cancel my tour. Do I get my money back?

We do not make any kind of refunds up to 30 days before the reservation. If you cancel more than a month in advance, we will gladly give you a voucher for the amount already paid, which remains valid for a full year on all products from our range.

We would like Tanguy Ottomer as a personal guide. Is he always the guide?

No. Do you want only Tanguy as your personal guide? Then an additional fee will be charged. Only in this way are you 100% sure that he is your guide.

Can I choose my favorite guide myself?

Yes, you can always state your preference, but everything depends on the availability of the guide. We will do everything we can to reserve the right guide for the right customer.

What happens if it rains?

Each tour continues as scheduled. Rain or shine: our guides are always there. There is always a place where we can take shelter if necessary.

Are all tours wheelchair friendly?

Normally all our tours are wheelchair friendly. Just be sure to include it with your reservation so that the guide can take it into account.

I would like a tour of the stock exchange. Can this be done at any time?

No. Everything depends on the events that take place there. We are happy to find the perfect date for you.

Vrijdagmarkt 12 2000 Antwerpen
T +32494254159

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