FAQ

Only when you book and pay via our payment platform, you will automatically receive a 10% discount.

Of course. We start with a tour as of one person. You pay the starting amount of 15p. If you are alone, with six or eleven: you always pay for 15p.

Yes you can. However, we ask you to already book for 15p, the extra number of participants can be communicated until 1 day before your event, only when you pay by credit card. Without payment by card, we ask you to  confirm the correct number a week in advance. This is the only way to be sure of your reservation.

Yes, as soon as there are more than 30 participants, we will provide a second guide (no extra charge). This is for the comfort of the participants and the voice of the guide. We have a super fun and enthusiastic team of fascinating ambassadors in every city!

Absolute. We are happy to make a fully customized tour.

Arriving late can happen in exceptional cases. We ask that you message the emergency number +3249425419 in advance. Half an hour late without any notice is seen as a cancellation by the customer and the guide will return home.

We do not make any kind of refunds up to 30 days before the reservation. If you cancel more than a month in advance, we will gladly give you a voucher for the amount already paid, which remains valid for a full year on all products from our range.

No. Do you want Tanguy as your personal guide? Then an additional fee will be charged. Only in this way are you 100% sure that he is your guide.

Yes, you can always state your preference, but everything depends on the availability of the guide. We will do everything we can to reserve the right guide for the right customer.

Each tour continues as scheduled. Rain or shine: our guides are always there. There is always a place where we can take shelter if necessary.

Normally all our tours are wheelchair friendly. Just be sure to include it with your reservation so that the guide can take it into account.

No. Everything depends on the events that take place there. We are happy to find the perfect date for you.

Only during a mandatory lock down did our customers receive a voucher / gift card for the entire amount and this was done completely free of charge. These were valid for an extra long period up to a maximum of two years. An extra extension on top of that or a refund will never be made.

Each voucher or gift card is valid for 12 months as standard (unless stated otherwise). If the voucher is valid for longer, it will be stated on it. Refunds or renewals are never made.